BAER | Jay Baer
The world’s most inspirational marketing and customer service keynote speaker, the most retweeted person in the world among digital marketers, and a NY Times best-selling author of 5 books.
Jay Baer is the world’s most retweeted person among digital marketers.
He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books including Hug Your Haters and Youtility.
Jay has advised more than 700 companies since 1994, including Caterpillar, Nike, Allstate, The United Nations and 32 of the FORTUNE 500.
He is the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service.
His Convince & Convert Media division owns the world’s #1 content marketing blog, the world’s top marketing podcast, and many other education resources for business owners and executives.
The creator of five multi-million dollar companies, Jay is an active venture capitalist and technology advisor, as well as an avid tequila collector, and certified barbecue judge.
SPEECH TITLES AND DESCRIPTIONS
Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Haters aren’t your problem … ignoring them is.
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.
In this new, eye-opening presentation, Jay reveals brand-new, proprietary research into why and where your customers complain.
Find out why you need to hug your haters and embrace their complaints. Jay will teach you how to keep these unhappy customers and grow your business.
Filled with tons of relevant examples – that can be customized to your business or industry – Hug Your Haters also includes insightful personal anecdotes that make Hug Your Haters a roller coaster ride of learning, hilarity, and inspiration.
Based on Jay’s best-selling new book Hug Your Haters, this program will be the hit of your event. Meeting planners who have worked with Jay on Hug Your Haters programs are already asking for return engagements!
Hug Your Haters is the first modern customer service and customer experience program that your audience will LOVE.
Jay also often conducts follow-up workshops/Webinars for event attendees, signs copies of Hug Your Haters and hands out free checklists of the key principles of the book.
Talk Triggers: Turn Your Customers Into Volunteer Marketers
Customer experience is how you make your customers feel.
Great customer experience occurs when you exceed customer expectations. And when you do so, customers are COMPELLED to talk about you.
In this fast-paced, timely, dynamic presentation Jay teaches his customer experience excellence framework, showcasing how any business can turn customers into advocates.
Using customer service, operational excellence, and small (yet memorable) differentiators, Jay’s customer experience formula is in use all over the world.
With hilarious and poignant storytelling, Jay teaches attendees the three primary ways to use customer experience to trigger word-of-mouth, illustrates mistakes to avoid, and inspires audiences to put new strategies into practice immediately.
Talk Triggers is a visceral, memorable program, and Jay has delivered it worldwide to B2B, B2C, government, small business, and corporate audiences.
Why Smart Marketing is About Help not Hype
If you’re wondering how to make your company seem more exciting, you’re asking the wrong question.
You’re not competing for attention only against other similar products. You’re competing against your customers’ friends and family and viral videos and cute puppies.
To win attention today, you must ask a different question… “How can I help?”
Youtility will cause you to rethink everything you thought you knew about marketing. Filled with relevant examples, you’ll see why the Youtility system now powers the marketing programs of hundreds of major companies.
Align Your Sales and Marketing to Achieve Hyper-Growth and Happy Teams
Aligned sales and marketing teams achieve 19% faster revenue growth and 15% more profitability. But how do you actually do it? This fast-paced presentation filled with current examples will have you rethinking the roles of marketing and sales.
You’ll learn practical ways to better integrate sales and marketing to drive growth and improve customer satisfaction. This session will also cover digital and social selling, and how it adds value to the customer buying journey.