One of America’s top ten most booked corporate and association speakers on the subjects of Change, Leadership, and Customer Experience
Simon T. Bailey is the CEO of Simon T. Bailey International, a premium education company specializing in creating learning and development content for individuals and organizations. Simon derives great joy by sharing and inspiring men and women with a simple transformational framework and the tools needed to create a purposeful life and a meaningful and profitable business.
Simon delivers tangible takeaways that are easy to implement and produce sustainable results. He connects with any audience – on many levels – with a relevant message that resonates beyond the stage. Simon serves as a guide and catalyst, challenging people to shift and create their future. With his wisdom and expertise, an Orlando-based healthcare system was able to be acquired and a division of a hospitality company was ranked No. 1 for customer service by Expedia.com.
Simon is one of America’s top 10 most-booked corporate and association speakers on Change, Leadership, and Customer Experience. He has worked with over 1,500 organizations and has impacted more than 2 million people through his presentations and seminars in 45 countries worldwide. As a Hall of Fame keynote speaker, executive adviser, and author, he addresses more than 100,000 people each year. Some of his clients include AT&T, IBM, MasterCard, Microsoft, and Toyota.
His popular Building Business Relationships course for LinkedIn (via Lynda.com) has been viewed by 20,000 professionals in 100 countries. His new course, How to Find a Sponsor, is receiving rave reviews. Simon is the top-selling author of seven books and creator of the Shift Your Brilliance System, a personal development program that takes individuals and organizations on a transformational journey to create a brilliant life and business. A percentage of the revenue from system sales benefits the U.S. Dream Academy, a nonprofit organization that positively impacts urban youth.
Prior to founding his company, Simon worked in the hospitality and tourism industry for 20 years and was sales director and new business development director for the world-renowned Disney Institute based at Walt Disney World Resort.®
Simon holds a Master’s degree from Faith Christian University and was inducted as an honorary member of the University of Central Florida Golden Key Honor Society. He is also a former member of the advisory council for Management and Executive Education at Rollins College Crummer Graduate School of Business, one of the top 25 best private graduate business schools in the United States.
He was named Man of the Year by the Leukemia & Lymphoma Society of Central Florida and serves on the Board of Directors for the U.S. Dream Academy and the Orlando Health Foundation. Speaker magazine also selected him as one of the top 25 “hot speakers” shaping the profession.
When Simon is not working, he spends quality time with his two active teenagers, roots for the Buffalo Bills, and is an avid moviegoer. He believes his most important role is to be a great dad and to volunteer in serving, the least, the last, and the lost men in society.
Shift Your Brilliance – Leading Amidst Uncertainty
Business change is happening at the speed of light. The leadership skills of yesterday will not carry the day in the new and rapidly evolving business landscape.
To stay relevant and competitive, even the most senior leaders must reposition themselves and their companies – and this will take a retraining of our mindset.
Simon addresses critical strategies that empower individuals to lead without a title and stay relevant in every economy while accelerating their impact.
He guides participants in how to discover the insight needed to be a leader for the future and challenges every to commit to becoming the Chief Breakthrough Officer in your organization.
Brilliant Living – Own Your Future
Welcome to the New Normal where there are never enough hours in the day to do everything you want to do. It’s time to stop waiting around for something to happen and take control of your brilliant future. Consider this your nudge, your push, your invitation to show up in a big way. Now is the time to make something happen; it’s time to take action.
Brilliant Living teaches you how to make something happen instead of playing it safe. You have a choice to make. Be average or be brilliant. Which one are you? Will you dare to be brilliant?
There are eight core areas of life that one must constantly evaluate to live a brilliant life. Learn these along with how Simon reinvented himself at Disney, as well as key insights that he’s adopted while working with 1,500 organizations in 45 countries over the past 15 years.
How to Break Sound Barriers in Education
As many as two-thirds of children entering primary school today will not have the skills required to get a job by the time they graduate from high school. The impact will be worse for women, who already have less than two-thirds of the economic opportunity that men have.
We cannot sit by any longer and watch the future of our country’s greatest asset – young people – have their wings clipped even before they soar. Empowered Education is the clarion call for everyone concerned about this country’s economic stability to rise up and transform the system from the inside out. The revolution is real, because the future is here.
Every educator, every leader, must possess the mindset to change themselves first and then change the system they are in. anticipate the future economic drivers of the community, and radically overhaul their approach in engaging teachers, parents, students, and the community at large in a new way. This will require all stakeholders in education and community leadership to lead differently.
Customer Love – Create Platinum Service with a Brilliant Touch
Be inspired to create a simple and consistent customer interaction that produces loyalty, referrals, and higher revenue. Unleash a fresh way of thinking about the customer experience. Start a process that will transform your organization’s culture into one that consistently delivers Platinum Service with a Brilliant Touch. Teach your team members how to achieve Platinum Service from the inside out and adopt it as a way of life.
Based on a full-day experience designed and delivered to Boston Consulting Group, Simon T. Bailey leads this inspiring session in which participants will learn how to:
•Accept personal responsibility for delivering exceptional service, doing the right thing for customers not because one has to, but because one wants to;
•Become creative, innovative, and proactive in anticipating and satisfying customer needs;
•Use the SPARK model for Branding the Moment through platinum service; and
•Velcro your brand to your customers by focusing on meaningful personal connections rather than stale customer interactions.