Chip Bell is a renowned authority on innovative service, customer loyalty and the author of several national and international best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Sprinkles: Creating Awesome Experiences Through Innovative Service and Service Magic. His newest book is the award-winning, best-selling book Kaleidoscope: Delivering Innovative Service That Sparkles. Dr. Bell has appeared live on CNBC, Bloomberg TV, CNN, ABC, CBS, NPR Marketplace and his work has been featured in Fortune, Wall Street Journal, Financial Times, Forbes, Businessweek, Entrepreneur, Inc. Magazine, CEO Magazine, CEO World Magazine, and Fast Company.