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Enron “Whistleblower” and TIME Magazine “Person of the Year”
Ms. Watkins is the former Vice President of Enron Corporation who alerted then-CEO Ken Lay in August 2001 to accounting irregularities within the company, warning him that Enron ‘might implode in a wave of accounting scandals.’ She has testified before Congressional Committees from the House and Senate investigating Enron’s demise. TIME magazine named Sherron, along with two others, Coleen Rowley of the FBI and Cynthia Cooper of WorldCom, as their 2002 Persons of the Year, for being “people who did right just by doing their jobs rightly.”
Watkins now lectures on leadership and ethics as Professor of the Practice at Kenan-Flagler at the University of North Carolina at Chapel Hill. Watkins is co-author of Power Failure, the Inside Story of the Collapse of Enron, (Doubleday, 2003).
Shep Hyken Is a Customer Service and Experience Speaker
The one statistic that matters most is if the customer comes back. You see, customer loyalty is not about a lifetime. It’s about the next time… Every time! So, what are you doing, at every point of interaction you have with your customers, to ensure that they come back the next time they need what you do or sell?