Customer Loyalty
Author, Creating Superfans; Host, "The Creating Superfans" Podcast; Founder, The Superfan Company; Former Chief Experience Officer, Experience.com
Brittany Hodak is a renowned customer experience expert with extensive experience working with top-tier brands and entertainers. As a successful entrepreneur and former Chief Experience Officer, she provides valuable insights on how to build and grow customer relationships, backed by her acclaimed book, Creating Superfans.
Chip Bell is a renowned authority on innovative service, customer loyalty and the author of several national and international best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Sprinkles: Creating Awesome Experiences Through Innovative Service and Service Magic. His newest book is the award-winning, best-selling book Kaleidoscope: Delivering Innovative Service That Sparkles. Dr. Bell has appeared live on CNBC, Bloomberg TV, CNN, ABC, CBS, NPR Marketplace and his work has been featured in Fortune, Wall Street Journal, Financial Times, Forbes, Businessweek, Entrepreneur, Inc. Magazine, CEO Magazine, CEO World Magazine, and Fast Company.
Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn’t just talk about experiences. He creates an experience for your audience and delivers clear takeaways that they can put into action the very next day at the office.
MBA from Harvard Business School, Dan Heath, is co-author (with his brother Chip) of four New York Times bestsellers: Made to Stick, Switch, Decisive, and The Power of Moments. His first solo book, Upstream: The Quest to Solve Problems Before They Happen, was an instant Wall Street Journal bestseller and landed on “best books” lists from Apple, Amazon, Financial Times, and others. Dan Heath was named in 2013 to the Thinkers50, a ranking of the world’s most influential management thinkers. He is the co-founder of Thinkwell, an innovation education company that will celebrate its 25th anniversary in 2022.
Dan Hill, Ph.D., is an emotional intelligence (EQ) expert whose company, Sensory Logic, has conducted research for over half of the world’s top 100 B2C companies.
Transformational Speaker, Storyteller, and Leadership Strategist
Author of Trust Matters More than Ever
David Horsager is the CEO of Trust Edge Leadership Institute, inventor of the Enterprise Trust Index™, director of the global study, Trust Outlook®, and bestselling author of five books, including, Trust Matters More than Ever: 40 Proven Trust Tools to Lead Better, Grow Faster & Build Trust Now! His decades of research and work have served as a catalyst for trust awareness and development around the globe.
Entrepreneur, Technology and Digital Media Expert, Professor and Author
Called a “Digital Dale Carnegie” and the “Tony Robbins of Tech,” Erik Qualman is the author of Socialnomics. Socialnomics made Amazon’s #1 Best-Selling List for the U.S., Japan, UK, Canada, Portugal, Italy, China, Korea and Germany.