Chip Bell is a renowned authority on innovative service, customer loyalty and the author of several national and international best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Sprinkles: Creating Awesome Experiences Through Innovative Service and Service Magic. His newest book is the award-winning, best-selling book Kaleidoscope: Delivering Innovative Service That Sparkles. Dr. Bell has appeared live on CNBC, Bloomberg TV, CNN, ABC, CBS, NPR Marketplace and his work has been featured in Fortune, Wall Street Journal, Financial Times, Forbes, Businessweek, Entrepreneur, Inc. Magazine, CEO Magazine, CEO World Magazine, and Fast Company.
Entrepreneur, Technology and Digital Media Expert, Professor and Author
Called a “Digital Dale Carnegie” and the “Tony Robbins of Tech,” Erik Qualman is the author of Socialnomics. Socialnomics made Amazon’s #1 Best-Selling List for the U.S., Japan, UK, Canada, Portugal, Italy, China, Korea and Germany.
Helping companies build a Customer-Focused Culture
Make your next event a guaranteed success. Lisa Ford combines energy and expertise to give her audience tangible strategies to make a difference in your customer’s experience.
Shep Hyken Is a Customer Service and Experience Speaker
The one statistic that matters most is if the customer comes back. You see, customer loyalty is not about a lifetime. It’s about the next time… Every time! So, what are you doing, at every point of interaction you have with your customers, to ensure that they come back the next time they need what you do or sell?