Michael Hoffman
IGNITING SUCCESS IN COMPANIES WORLDWIDE!
For over 20 years, Michael Hoffman has been helping companies build sales, radically shift their culture, develop their leaders, and engage employees in delivering true customer service.
Michael Hoffman is President of Igniting Performance. A Dallas based company that specializes in the skills of sales, customer loyalty and leadership. Over the last 20 years, Michael has delivered professional speaking engagements and customized training to organizations across this country and abroad.
With a highly interactive style, Michael's unique delivery cements his expertise in the minds of his attendees to ignite the tactics and techniques necessary to approach their jobs "on purpose" with an attitude of ownership and professionalism. Michael uses his rich background to drive home his message that business is and will always be about "people". "How we approach our customers both internal and external will set us apart from all our competition.”
Effective training combines the right informational tools with the right amount of motivation. Motivation alone is fleeting, but the right tools without motivation are lifeless... He provides both - therefore, getting results that matter. His highly contagious passion for business has earned him the loyalty of many repeat customers such as Bank of Montreal, Aflac, ALLTEL, Knight Ridder, KRLD Radio, Erricson, SYSCO Foods, Dryers Grand Ice Cream, VHA, Novation, Comcast, California Press Association, and many, many more.
As a proud father of four young adults in college, yes I said, four in college, Michael is committed to igniting performance in your business (or any other excuse to keep the bills paid.) He, his wife of 30 years, and the revolving residence of his college children and their tuitions reside in Carrollton, Texas.
OWN IT! Igniting a Front Line Customer- Experience Culture
There are no great organizations. There are only organizations with great people.
Every human interaction provides a tremendous opportunity to impact, influence – even ignite – a relationship. That’s because every time we interact with others, we walk away with either positive emotions or negative ones. For an organization, how customers perceive your brand is directly related to how they feel about their interactions with your team.
Emotions are at the very core of the customer experience, and it’s the things your people say and do during every interaction that will determine your organization’s ability to build loyalty and a customer experience culture. This makes it critical for everyone in your organization to OWN the interactions they have with your customers.
Keynote speaker and customer experience expert Michael Hoffman equips people with the tools and skills needed to transform every interaction into an experience that will make your customers want to tell all their friends – real and on Facebook – “I love those guys!” Through humor, stories and interactive exercises, attendees of Michael’s OWN IT! Experience program will learn:
• Why ownership creates a better company culture and stronger teams
• Why accountability is the key to delivering amazing customer service
• Game-changing communication skills for interacting with customers and building loyalty
• How to own your interactions even in the toughest situations
• How to leave the victim mentality behind and be a part of the success and change!
OWN IT! FOR LEADERS: HOW TO LEAD AND IGNITE YOUR TEAM TO OWN THE CUSTOMER EXPERIENCE
Creating, igniting and equipping a culture of people who own their customer interactions is a complex process. Leaders must first expose their people to the ideas and skills of true ownership, then help them apply these skills in their daily interactions.
That’s where managers and leaders must OWN their influence. Leaders who say and do the right things are best able to build loyalty and ownership in their people. Every conversation is an opportunity to uncover the best in your employees, and Michael teaches leaders how to lead those conversations in order to get the most from your team.
Leading a culture of OWNership is not a character trait. They’ll never find “coach” or “influencer” on your DNA! But in his dynamic presentation and interactive workshops, customer-experience expert Michael Hoffman helps leaders implement the strategy and language of OWNership. Michael teaches the skill sets critical for leaders in creating strong teams and employees that OWN their positions and customer interactions.
In this engaging program for leaders, attendees will learn:
• How to create a culture of strong teams and individual OWNERSHIP at the same time
• How to OWN the one skill that propels leaders to true influence
• How to ignite the communication skills that have real impact on your team
• The difference between leadership and management and how to put it into practice
• How to develop confidence and competence as a leader
OWN IT! SALES
How OWNing the Conversation Can Result in More Sales and Long-Term Customer Loyalty
Very few sales careers are made by a sales person’s pheromones! They are made by what the salesperson says and does to build value. OWN IT Sales is a program that ignites and equips sales people for owning the number one value building activity; the customer experience.
What is said and done while interacting with potential customers can make or break a career. Customer experience expert Michael Hoffman, through humor, tactical interactions and practical skills ignites and equips salespeople to OWN those experiences more effectively and be people of real influence and value.
Turn your sales team into a customer-experience machine of sales and loyalty. Attendees of this program will learn:
• How to ignite the #1 skill of the top sales people: Building Value
• How to recognize the power phrases from your customers and how to use them
• How to master the tornados of sales to stay on top
• How to OWN the process that leads to more sales
• How to create more loyalty and referral business
• How to uncover the secrets of the “best of the best” in the profess
This man is truly remarkable. We have worked with many speakers/trainers/consultants and Michael [Hoffman] is by far the most accommodating and enthusiastic collaborator out there! Need Sales Training? Just watch your team fly after working with Michael. Need a Motivational Speaker? Your audience will be hugging each other with excitement! (We’re not kidding) Need Leadership Coaching? Michael can give leaders the wake-up call they just might need.
Overall, participants in Michael’s sessions walk away not just pumped, but with tools and tips to go forth and succeed! I know this was written like ad copy, but I seriously would work with Michael on any project, any time. He delivers.
Foresight Corporate Communications
Anything that has Michael Hoffman in, I absolutely love… because I love his energy and that’s the kind of energy I want my staff to be feeling all the time.
BMO Bank of Montreal
Your presentation has set the benchmark for all of our future Staff Days.
Mann Frankfort Stein & Lipp
I can assure you he [Michael Hoffman] was fantastic. Incredibly high energy, funny, relevant, quick to adapt to our changing agenda and needs and overall the perfect individual to kick off the first day of our sales meeting. Please thank Michael for another great job!!!
Thrivent Financial
I have worked with AFLAC now for almost 6 years, and actually, my mother has for 26 years. As a child growing up with AFLAC—going to every state meeting that she went to as well—you can imagine how many speakers I have heard. I just wanted you to know, I thought you were absolutely the BEST speaker we have ever had at a meeting! Your message was simple, true and just awesome! You are obviously doing what you do for a reason! Thank you again for your speech and for all that you do in your purpose driven life!
AFLAC Independent Agent
[TK] is an employee of mine who secured Michael Hoffman for two recent Qwest events. Let me start by saying WOW!! I can’t say enough about Michael. To start with, his energy is amazing. He had to energize a group of sales people that had been sitting in meetings all day, which is not an easy task. He got the points across that we had asked him to emphasize with humor and insight.
What was amazing to me was how much he picked up from our first meeting in Denver and added that knowledge to the Salt Lake City event. I have received so many comments from our sales team about how much they enjoyed Michael. I would HIGHLY recommend him to anyone who is looking to energize and motivate a group a sales people.
Qwest/CenturyLink
Michael [Hoffman] was incredible, as always! We’re sending out a survey tomorrow to get feedback from the team. I’ve already received a significant amount of verbal feedback—First and foremost, they thought Michael was awesome. Nothing but extremely positive comments. The team was very impressed at the extent to which he incorporated the knowledge of our business into his presentation.
His message couldn’t have aligned better with our messaging for the entire day. My favorite comment so far came from a couple very experienced managers. They said that in speaking with their teams, each of their (entire) teams said it was the first sales ‘kick-off’ event they’d seen in 15 years that was overwhelmingly worth the time out of the field. It doesn’t get much better than that.
Comcast
Presenters like you, with real world experience and enthusiasm, add a level of credibility which our employees truly appreciate. We are experiencing—first hand—positive exchange of ideas on how to leverage customer satisfaction amongst our 500+ people.
IBM