Jay Baer
Business growth and customer experience expert, advisor, researcher, author, and analyst.
Jay Baer is a business growth and customer experience expert, advisor, researcher, author, and analyst.
He has spent 30 years helping more than 700 of the world’s most iconic brands, including Nike, Oracle, Salesforce, Bentley, and The United Nations, gain and keep more customers.
A 7th-generation entrepreneur, Jay has written seven best-selling books on marketing and customer experience, and founded five multimillion-dollar companies.
Jay is an inductee into the professional speaking hall of fame, and travels globally teaching business growth principles to in-person audiences.
This year, Jay was voted the #1 Global Guru for marketing, and the #2 Global Guru for customer experience.
Also the creator of multiple award-winning podcasts, Jay currently hosts The Spirit Guides show, about the entrepreneurial journey of the world’s top content creators.
A lover of plaid suits and a hater of red tape, Jay is also the world’s #2 tequila influencer, publishing 25 videos per month on Instagram, TikTok, and beyond.
QUICK. CLEAR. KIND. THE 3 UNBREAKABLE RULES OF CUSTOMER LOYALTY
Customer expectations are always rising. Customers demand perfection (or nearly so) and they want it instantly. With customer experience often outweighing price as a deciding purchase factor, mastering crucial customer interactions is vital for success.
In Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty, Jay Baer delivers an energetic, compelling, HIGHLY customized, and hilarious presentation backed by real data.
This keynote reveals the three essential components that foster customer loyalty: being quick, clear, and kind.
Attendees will learn actionable strategies to improve these pivotal areas, helping to win more customers and keep them coming back.
Elevate your customer experience and turn these non-negotiables into your competitive edge.
TIME IS MONEY: HOW TO EXCEED CUSTOMERS’ NEED FOR SPEED
How long are you willing to wait? If you’re like most of your customers, the answer is very little. In today's fast-paced market, your customers are deciding to buy from you based on how quickly you respond to their needs.
Speed is not just a luxury; it's a critical factor driving purchase decisions.
In "Time IS Money: How to Exceed Customers' Need for Speed," Jay Baer explores why over half of customers choose businesses that respond first, even at a higher price.
Discover why 2/3 of customers rate speed as important as price.
This engaging presentation will arm you with actionable insights and strategies to outpace your competition, exceed customer expectations, and turn speed into your ultimate competitive advantage.
IGNITE A WORD OF MOUTH WAVE: HOW TO STAND OUT AND CREATE CUSTOMER CONVERSATIONS
The best way to grow any business is for your customers to grow it for you.
But achieving this requires delivering a customer experience that sparks conversations. Word of mouth drives 50% of all purchases, yet it's often overlooked. We can't assume our customers will talk about us—they need a compelling story to share.
In "Ignite a Word of Mouth Wave: How to Stand Out and Spark Conversations," Jay Baer offers a hilarious and interactive presentation filled with real-world examples and cutting-edge research.
He reveals how to craft a unique story for your business, transforming customers into your most effective sales and marketing force.
This powerful keynote inspires real change among attendees, reshaping their understanding of how customer experience intersects with marketing, sales, and operations. The insights provided lead to significant growth and enhanced cooperation.
EMBRACE COMPLAINTS AND BOOST YOUR BUSINESS
Haters aren’t your problem—ignoring them is.
In today's climate of complaint, people are more vocal with their dissatisfaction, making it feel like you're constantly managing negativity. But this rise in complaints actually presents a tremendous opportunity for growth.
In "Embrace Complaints and Boost Your Business," Jay Baer delves into The Science of Complaints—exploring why and where your customers (and team members) voice their dissatisfaction and how to convert it into a powerful business edge.
This eye-opening presentation equips attendees with critical steps to retain and delight customers in a disrupted era, where customer service has become a spectator sport.
Jay also shares strategies for effectively handling feedback, including negativity from colleagues and teammates, transforming discord into collaboration and growth.
Jay nailed it! In this day and age, manners have been lost and customer service is not a priority for many businesses. Jay hilariously demonstrates how important it is to "hug your haters" and respond to customer feedback, even if you can't fix it. You have to listen and you have to be empathetic. It's a lesson that applies not only to your business, but also to your own relationships. His stories and humor helped drive the message home and we look forward to having him back.
– ELIZABETH KUNZELMAN, DIRECTOR OF PUBLIC AFFAIRS, PETLAND
We had the chance to work with Jay Baer to have him emcee one of our events, and it was a pleasure to work with him. Jay is very professional and has a lot of positive energy. He is very good in creating interactions with the audience, and our attendees found him amazing!
– VALERIE HASSID, PFIZER
Jay was amazing! We loved that he tailored the presentation to the multifamily sector of our business and included some of our data throughout. I was super surprised to find out consumer expectations on how fast businesses should respond. Jay also did a great job of adding humor throughout to keep the audience engaged.
– JOHN LE, APARTMENTS.COM
Jay is always a draw for our events and delivers exceptional content for our B2B audience. His ability to put together and showcase B2B examples and actionable takeaways is greatly appreciated!
– KLAUDIA TIRICO, DEMAND GEN REPORT / B2B MARKETING EXCHANGE