Speakers

GET BIG THINGS DONE: THE POWER OF CONNECTIONAL INTELLIGENCE

We live in a world of endless meetings, emails, and constant cross-team dysfunction, duplication and delays. Our collaboration skills aren’t always working to unlock better value in our business. As radical a concept as Emotional Intelligence was in the 90s, Connectional Intelligence is turning people into superconnectors who accelerate innovation, break down silos and foster breakthrough bottom line impact by harnessing the power of networks.

Learning Outcomes:

• Learn successful tactics to address communication overload and foster authentic, innovation-driving relationships
• Discover tools to break down silos and keep teams aligned, accountable, and motivated both in-person and online
• Gain specific actions to foster loyalty, respect, collaboration, and innovation across stakeholder networks, regardless of physical distance

DIGITAL BODY LANGUAGE: COLLABORATE FASTER AND FURTHER, TOGETHER

Email replies that show up a week later. Video chats full of “oops... sorry no you go” and “can you hear me?!” Ambiguous text-messages. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible - or are they? In her keynote, Erica combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language. In person, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

In this keynote, Erica will supercharge your teams with collectively understood rules that foster connection, build trust and drive innovation.

Learning Outcomes:

• Understand your collaboration style and the digital body language signals you may be broadcasting (even if you don't intend to!)
• Create cultures of maniacal clarity across email, phone, IM, text, video and even live meetings
• Develop a collaboration strategy that fosters valuable relationships, both in-person and online
• End cultures of useless meetings, missed deadlines, and digital misunderstandings

CONCRETE EMPATHY: A PLAYBOOK FOR LEADING MODERN TEAMS TO INNOVATION

We live in a culture defined by a distinct empathy deficit: The boss who expresses displeasure without giving valuable feedback. The mansplaining colleague who has no interest in the opinions of others. The team member who spends most of the meeting texting and answering emails.

Why is empathy today at such a low point? Fewer face-to-face interactions, an ever-accelerating pace of change, and an increasing number of matrixed teams working remotely.

In this keynote, attendees will learn practical ways to activate Concrete Empathy to create cultures of psychological safety, employee engagement, wellbeing and innovation.

Learning Outcomes:

• Discover simple ways to signal understanding and empathy across difference and distance
• Learn rules of thumb to avoid misunderstanding, ambiguity, and conflict
• Gain tools to foster innovation and create lasting relationships both within your organization and with clients, customers and other key stakeholders

Erica’s presentation was an absolute hit.

Head Coach of Miami Heat

Non-verbal cues are vital to understanding each other. Now that so much communication happens online--and with the massive shift to distance learning and remote workplaces--we need Erica Dhawan’s book more than ever. In Digital Body Language, Erica shares tips and strategies for communicating effectively on chats, emails, and video calls, so everyone can successfully share and connect in the digital age.

Sheryl Sandberg, COO Facebook

Erica offers a profound look at how to foster inclusion and better leadership in our digital world.

Billie Jean King, Founder, Billie Jean King Leadership Initiative

Terrific. Our leaders were very engaged and had immediate practical takeaways. Erica made a big impact.

Mike Fucci, Chairman Emeritus, Deloitte

Erica’s session was engaging, relevant, and actionable. She is thoughtful, inspirational, and smart with a contagious positive energy. All organizations and executive leaders would benefit from having her as an advisor to drive behavioral change, harness the power of networks, and think beyond traditional cohorts. She is a thought leader in the development of collaborative ways of working, improving productivity and customer engagement and experience.

Lisa McCann, COO & Global Head of Customer Success and Delivery Services, Korn Ferry

Erica’s presentation was absolutely perfect for our leaders. Our group was diverse and Erica was a hit with everyone! Her storytelling style of presenting along with a healthy dose of informative case studies kept everyone engaged and interested and excited about using connectional intelligence to transform our business.

George Chavel, Chairman Emeritus, Sodexo

As a presenter at our organization's first large scale virtual conference, Erica delivered a keynote session that was not only engaging and thought-provoking, it was extremely relevant to what our organizational membership is currently experiencing. Erica's presentation took viewers outside of their home offices and truly felt like a live, in-person event.

Hannah DeBevoise, AACSB International 

Erica delivered an outstanding keynote. Her message about digital body language could not be more relevant and timely than it is today.

Bridget Dunn, Meeting Planner, Association for Talent Development