Sandy Geroux
Sandy works with leaders who want to inspire and engage their teams, admins who want to create strong partnerships with leaders, and customer service professionals who want to WOW their customers.
Sandy Geroux, M.S., is an award-winning and motivational leadership speaker, trainer and author who delivers engaging keynote and training presentations to help leaders implement everyday actions that inspire team members to create exceptional experiences for everyone around them. Sandy has helped over 25,000 attendees in 125 companies activate a culture of WOW by finding ways to encourage creativity, tap into hidden talents and interests, and create a culture of respect and service. Her interactive programs overflow with ideas and tips to raise employee engagement and customer service; attendees describe her dynamic speaking style as enthusiastic, energetic and extremely motivating!
She is also the creator of Leadership Bingo™, a proprietary leadership assessment tool that helps participants quickly assess their strengths and identify any gaps in their leadership skills or their consistency in applying those skills to everyday workplace situations.
Sandy is an expert in making people feel connected, engaged and motivated to perform on a higher level. She has worked on both sides of the leadership equation for over 30 years and brings deep insights from both the leader’s and the team member’s perspective, helping them build a bridge to understanding the workplace experience for every member of the team.
She also has a strong background in technology, systems analysis and business systems consulting and holds a Masters Degree in Information Systems Management, with an emphasis on Marketing. This helps her not only address the human side of leadership and service, but also enables her to help her clients delve into the systems in place to support them to help ensure that systems and execution function at the highest level.
Her programs for leaders help them uncover their leadership “blind spots” and master the necessary skills and habits to strengthen their relationships with their teams. Her programs for team members and support staff inspire them to put their own challenges and frustrations into a new perspective. She also helps them understand the leader’s pressures, challenges and viewpoint, inspiring them to go the extra mile to find hidden WOW’s that add up to exceptional experiences for customers and each other.
A lifelong student of human motivation, Sandy always strives to create WOW experiences for everyone around her, and her programs focus on helping others do the same. She has learned much of what she knows about respect, humanity and leadership through working in the corporate environment for 18 years, and through owning her own businesses since 1995.
Subsequent to her corporate experience, Sandy became an award-winning real estate professional, and then started her own speaking and training business in the year 2001. She has also served on the Board of Directors of two children’s charities, and has served as Chairman of the Small Business Council of her local Chamber of Commerce and as Past President and Past Dean of the Speakers’ Academy in the Central Florida Chapter of the National Speakers Association. In 2013, Sandy earned her Masters of Information Systems Management degree with an emphasis on Marketing, and achieved the distinction of summa cum laude.
Sandy’s love affair with speaking and training began long before she ever thought about owning her own speaking and training business. In fact, due to her proficiency with technology, as well as her ability to quickly grasp complex concepts, break them down and explain them to others, she was asked to conduct hands-on technology (and other) training in almost every corporate position she ever held.
In her Systems Analyst/Business Systems Consultant position for an international catalog company, she worked with corporate leaders and systems users to design, test and implement their major technology applications, as well as designed and conducted user training and Train-the-Trainer sessions.
Through the liberal use of stories, humor and proprietary tools and templates, Sandy draws on all of her experiences (and those of her clients and colleagues) to help her audiences find ways to enjoy their work more and understand the positive impact they can have on everyone around them.
Through her “creative side,” she is PASSIONATELY OBSESSED with helping people find hidden ways to uncover the everyday, small nuances of service, respect, compassion, and creativity that add up to exceptional experiences for everyone involved.
Through her systems background and knowledge, she LOGICALLY OBSESSED with helping organizations find ways to uncover gaps in the policies, systems and processes that support them, and re-design them to enable the WOW experiences they wish to deliver.
TURN YOUR WORKPLACE INTO A WOWPLACE! 5 RULES FOR LEADING YOUR ORGANIZATION TO SUCCESS
The mindsets and concepts of great leadership have been taught forever. In fact, we all know what to do; the difficulty comes in finding ways to do it consistently, even in the face of disengagement and business and personal pressures. An added challenge is that we all have "blind spots" when it comes to our own thoughts and behaviors that are hard for us to recognize and even harder for others to tell us.
In this entertaining and enlightening program, Sandy shares stories and insights that help leaders identify what their people can't tell them about what they may be inadvertently doing to inhibit employee engagement and contribution. She will share a successful formula for creating cultural consistency in the midst of human inconsistency and allowing everyone to respond respectfully and compassionately when human mishaps occur so everyone can get back to business ASAP.
*If time permits, Sandy also guides attendees in using her proprietary leadership assessment tool, Leadership Bingo™, to quickly assess their strengths and identify any gaps ("blind spots") in their leadership skills or their consistency in applying those skills to everyday workplace situations.
WHAT IS YOUR "EMOTIONAL LOGO"?
Your "emotional logo" is the one (or more) actions, gestures, words and feelings that people associate with you whenever they think of you. It is the image that leaps to mind when they think about you, and the feeling they have after having interacted with you.
We all have an emotional logo... it's how we're "branded" in the minds of others. And that branding can either help us be incredibly successful leaders - or it can inhibit our leadership effectiveness without our ever realizing why (or that) it is happening.
The good news is that with self-awareness, focus and practice, we can make that logo anything we wish it to be.
Join Sandy as she explores how and why our logos are formed, what they mean for our leadership success, and what we can do to create the image we wish to portray.
NO RISK, NO REWARD: CREATING BREAKTHROUGH PERFORMANCE THROUGH EFFECTIVE RISK-TAKING
As a society, we're often taught to avoid risk and focus on playing it "safe." What we're not taught is that some level of risk is necessary in order to progress forward, nor are we taught what this level is, how to gauge and leverage it for our own success, and the high personal cost of "playing it safe" - especially in today's competitive business environment.
This program is designed to help attendees create breakthrough performance by learning to think differently about taking risks and realize the critical importance of taking calculated and appropriate risks. They will also discover the factors they will face when deciding to take risks, as well as principles to follow to achieve their goals and gain buy-in from others. Sandy shares personal experience and the experiences of others who have escaped the trap of "playing it safe" to inspire attendees to think more creatively about taking personal and professional risks.
With this program, Sandy also helps organizations create a climate that encourages and rewards reasonable and appropriate risk, so employees feel empowered to connect with their values and creativity to produce exceptional experiences for themselves, their colleagues and their customers!
Following this program, attendees will:
• Recognize the absolute necessity and benefit of taking appropriate risks in business and life.
• Identify and mentally prepare for the 4 factors they must fight when deciding to take risks.
• Learn 5 valuable principles for taking risk, including steps to take to motivate themselves and how to gain buy-in from others whose help they may need/want.
• Identify and eliminate the excuses they use to hold themselves back, and begin a plan to add more risk in their lives to accomplish their goals.
• Learn the importance of being a positive role model of high personal and professional performance.
IT'S MY DREAM, AND WHO AM I TO STOP ME? THE MINDSETS & HABITS OF HIGH ACHIEVERS
Are you good at setting goals? Maybe you're great at it...but do you usually accomplish them, or do they often go by the wayside, like so many New Year's resolutions? Are you continually setting goals, or "getting ready" to accomplish them...without ever reaching the desired result? Do you feel you're being held back?
Let's face it - it's a Do-It-Yourself World! We must accept personal responsibility for successfully achieving our dreams, or we'll never reach the desired results.
Whatever your dreams, this interactive, hands-on program is designed to help you discover how to effectively make plans to accomplish your dreams. You will learn key principles and tips for doing so by developing the right mindsets, creating a framework and plan to achieve success, and increasing your self-reliance and self-confidence.
You will begin the path to setting - and achieving - your own personal and professional dreams before you leave this session!
In this program, attendees will:
• Learn 7 critical mindsets and habits of high achievers, and how they succeed.
• Discover the basics of success and motivation: why we fail; how we plan for success; eliminating instant gratification and other unrealistic expectations; personal responsibility.
• Learn 10 tips for ensuring goals are attainable - and attained.
• Learn 5 additional tools, tips and techniques to keep themselves motivated and accountable.
• Develop action items in "baby steps" to accomplish goals, including deadlines, budgets and monitoring tools to track their progress along the way!
CREATING THE WOW FOR CUSTOMERS
Exceptional customer experiences are imperative for any organization. Even when challenges occur, statistics show that customers whose problems are successfully resolved are up to 8 times more loyal than those who never experience a problem at all! When front line customer service representatives are empowered and inspired to use every interaction with customers to improve, they can focus on creatively and empathetically serving them and build customer satisfaction and brand loyalty.
In this program, Sandy helps front-line associates keep their end goal in mind; approach every customer as a "blank slate"; listen for what's being said, as well as what's not being said; and proactively discover creative ways to provide exceptional experiences customers never forget... and actually rave about to everyone they know!
FOSTERING TEAMWORK AND EFFECTIVE COMMUNICATION USING PERSONALITY LINGO
Imagine a world where people understand why they do things so differently from each other and how to communicate better to build relationships, foster teamwork and get things done.
In this entertaining and highly interactive program, Sandy Geroux guides you through four personality styles and helps you understand the "lingo" natural to each style. She'll illustrate how to bring out the best in each other instead of driving each other crazy! You'll identify your own personality style and that of your colleagues, allowing you to enhance your communications and reduce stress - not only at work, but at home and in your communities, as well!
VIRTUAL PRESENTATION OFFERED AS A VIRTUAL PROGRAM
I can present any of my programs virtually.
My office setting is professional, and I have high-quality equipment to broadcast my virtual presentation, as well as the technology to create digital invitations for your attendees.
I wanted to let you know what great feedback we are continuing to receive from your keynote at our National Franchise Conference. The lessons learned have been a big hit with our franchise community. It's a real testimonial on your program when months after the event owners are still engaged in implementing the key points you stressed. Not only was your presentation entertaining, it is making a positive difference in our business.
- Jim George / President & CEO, The Snip-Its Corporation
Thank you is clearly inadequate to express, on behalf of the APN network, our thanks for your being with us last Wednesday and presenting to our admins across the enterprise. What we are hearing is nothing less than expected… it was truly a great day in the life of admins across the company! Thank you so very much!
- Betty Blodgett, CAP-OM / Capital One
WOW, this was excellent. She kept my interest throughout. Also, challenged us at the beginning to participate in her own way. You would have felt less than you should be if you did not join in. We were very lucky to get this woman.
- Healthcare association conference attendee
I just had to send you a note and say THANK YOU for your words of inspiration the past couple of days when you came to P&G and talked to our group of admins. You are a very special person doing very special work, and I appreciate you and the path that led you to where you are – and to us.
- Julie Schuster / P&G