Scott McKain

Distinction Expert on Sales and Customer Service, Author

Scott McKain creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers and how to stand out and move up, regardless of the economic climate in your industry.

Fee Range: $20,001 – $30,000

Location:

Nevada

Phone: 800-328-6008

Scott’s matchless experiences have continued throughout his life. They range from playing the villain in a Werner Herzog film that Roger Ebert called one of the 50 “great movies” in cinema history to being booked to speak by Arnold Schwarzenegger for an event on the White House lawn with the President in the audience; from being the author of business books named among the “year’s ten best” to membership of multiple Boards of Directors.

The tapestry of Scott McKain’s distinctive experiences have blended to create the inimitable content that makes him one of the world’s most in-demand business experts and speakers.

Scott first became interested in business — and creating Ultimate Customer Experiences® — while helping in the family business, the grocery store in his hometown of Crothersville, Indiana.

After high school graduation, Scott was elected as the Indiana President, then as a National Officer of a half-million-member student leadership organization. By the end of his terms, Scott had presented over 1,000 speeches on platforms ranging from high school cafeterias to arenas with audiences of 20,000+ in attendance. By age 21, Scott had chatted with the President in the Oval Office, lunched with the President of Brazil, had a private meeting with the Chairman of General Motors, and dined with the real-life Colonel Sanders of KFC fame.

These unique experiences as a youth inspired both a passion for the platform and a fascination with business and leadership that continues to this day.

Scott has delivered over 2000 presentations in 36 countries across six of the seven continents helping audiences create more compelling connections, provide ultimate customer experiences and stand out personally and professionally.

Scott shares his distinctive ideas and iconic speaking style to the most important events in the world and has been honored with the following:

Currently “Corporate Educator in Residence” at High Point University, named by U.S. News & World Report as the nation’s “most innovative” university.

He has been honored with induction into the “Professional Speakers Hall of Fame.”
He was selected to join Seth Godin, Zig Ziglar, and Dale Carnegie as one of about 25 members of the “Sales and Marketing Hall of Fame.”
He is a member of “Speakers Roundtable” — an elite, invitation-only group of twenty business speakers considered by many to be among the best in the world.

Scott currently lives with his wife Tammy in Las Vegas where they are involved in several charitable organizations.

Speech Titles and Descriptions:

CREATE DISTINCTION: WHAT TO DO WHEN “GREAT” ISN’T GOOD ENOUGH TO GROW YOUR BUSINESS

KEY AUDIENCE TAKEAWAYS:

• The ability to avoid the mistakes of commoditization

• Improved results from learning the specific steps to create distinction

• Improved appreciation of the importance of personal responsibility in organizational growth

• Expanded skills and thinking on the important issue of innovation

• Enhanced clarity about goals and organizational direction

• Knowledge of communication approaches that transcend generational differences

• Discovery of the specific steps required to deliver superior experiences for customers

THE ULTIMATE CUSTOMER EXPERIENCE® DELIVERING WHAT CUSTOMERS REALLY WANT

KEY AUDIENCE TAKEAWAYS:

• The five steps of an Ultimate Customer Experience®

• Why the experience – and not service – generates loyalty; and what you need to do to create it

• The information you need to personalize the experience, in order to intensify the customer’s commitment to your organization

• The Six Disconnections Between Organizations and Customers — and how to bridge the gaps so you can engage distinctively

ICONIC: HOW ORGANIZATIONS AND LEADERS ATTAIN, SUSTAIN, AND REGAIN THE ULTIMATE LEVEL OF DISTINCTION

KEY AUDIENCE TAKEAWAYS:

The Five Factors of Iconic Performance
The ONLY two factors upon which customers will judge you
Why much of what you’ve heard – like “under promise/over deliver,” “defense wins championships,” “sell harder” – does not work in today’s marketplace of multiple generations and cultures.
Improved results from learning the required steps for Iconic performance
Expanded appreciation of the importance of personal responsibility in team success
Advanced skills and thinking on the important issue of improving processes
Enhanced precision about goals and organizational direction

DEVELOPING A DISTINCTIVE CULTURE: CREATING ULTIMATE EMPLOYEE EXPERIENCES IN A MULTI-GENERATIONAL WORKFORCE

KEY AUDIENCE TAKEAWAYS:

• Why “different” from how we do it doesn’t mean “incorrect” in how it’s done

• How generational differences can create distinction when we develop an open, accepting organizational culture

• How to thrive in a workplace with multiple generations, and how to work with people who think differently than you

• The role of mentors – including “reverse mentorship”…in other words, learning from those younger than you

THE ICONIC SALES PROFESSIONAL: HOW TO STAND OUT AND WIN IN A HYPER-COMPETITIVE MARKETPLACE

KEY AUDIENCE TAKEAWAYS:

• Sell the differences that make you a preferred choice

• Four strategies to sell uniquely from your competition

• How to transcend transaction and develop loyal relationships for more sales

• The six key disconnections between sales professionals and their customers

• Learn that we are chosen for our uniqueness – not our similarities

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