Workplace Transformation Consultant, Psychologist, Author
Dr. Janet Lapp is a psychologist, author and consultant for workplace transformation. She is known for her ability to create optimism, energy and an intense emotional connection. Her unique interactive approach engages the audience in a “change lab,” where they first assess their leadership skills, then leave with tools to transform from where they are to where they need to be.
Former professor, researcher, clinician, and registered nurse, Dr. Janet Lapp was born and raised in Québec, Canada; her PhD is from McGill University in Montreal. Over the past 25 years, she has inspired over 2,500 audiences around the world from Russia to Argentina to Hong Kong–with clients such as IBM, AT&T, Allstate, New York Life, Toyota, and Kawasaki – to adopt a mindset skilled in leading others through disruptive change. She is a dual citizen, presents in three languages, and regularly consults throughout Europe and the Americas.
A licensed clinical psychologist and author of five books, she is founder of ChangeFit™ Leadership Labs, has been admitted to the Speakers Hall of Fame, and one year was rated by Toastmasters as one of the top three speakers worldwide. She is the creator and host of the Emmy-nominated CBS series ‘Keep Well,’ and has appeared regularly on INN, ABC, CNN, and NBC affiliates.
The Ritz-Carlton team and IBM sales used her best-selling book Plant Your Feet Firmly in Mid-Air to help create their successful transformations. She is author of four other books: Dancing with Tigers, Positive Spin, Why Won’t They Listen to Me? (pack leadership), and on personal transformation: The Four Elements of Transformation. Her forthcoming business book (Wiley, 2021) highlights the disruptive leadership mindset needed to guide others through disruptive change.
A pilot and flight instructor, Janet has flown throughout South America and Africa on medical and rescue missions. She is a long time volunteer with the Flying Doctors of Mercy in central México and the founder of the award-winning ‘Agua Limpia’, giving clean water access to the Sinaloa indigenous.
She is a 2019 National AG Triathlon champion, competes in 70.3 Ironmen races, and currently lives in southern California.
Plant Your Feet Firmly in Mid-Air: Lead Through Change
What would happen if everyone in the organization saw the positives, not the problems in current changes? What would it look like if people broke out of their molds, push their boundaries, and developed a new set of skills? What if people knew how to change immediately? Research indicates that 69% of the workplace is not fully engaged. How much time and money does this group cost an organization? How much time and energy would be saved if everyone learned a common language to identify and contain resistance? How much time and money would be saved if everyone became rekindled their passion, became fully engaged, and took daily and consistent action toward their own goals and the goals of the organization?
Audiences experiencing this high-energy, high-humor presentation learn how to:
a. guide themselves and others through ambiguity and uncertainty in a positive and productive way.
b. keep morale high, to retain the best and encourage the rest.
c. develop the courage to face new obstacles and challenges with a strong forward momentum.
People leave with a positive mindset which is open to change and opportunity. By so doing, they are more likely to see opportunities, not roadblocks, take more personal responsibility and accountability for change, and move themselves and their teams faster into the future.
Leaders help others see the future more clearly and have the confidence that they can get there, they return to work with a renewed enthusiasm and spread it to others around them.
Lead the Way: Bold Leadership Through Transformation
This is a future-focused high-energy program for leaders from the mid-level to the C-level.
Are you prepared to lead others into the future?
Do you know the new, must-have 2016 skills for the future of work? Can you keep your feet firmly planted in mid-air?
Despite uncertainty, can you guide with confidence and courage?
WHAT YOU WILL LEARN AND BE ABLE TO DO:
1. The leadership mindset and behaviors to push edges in leadership, to act with courage and boldness.
2. How to reinvent oneself, “teach an old dog new tricks,” and get others to do the same.
3. Learn how to create a vision that works, and give people compasses to get there.
4. Find out why “Blocks, Triangles and Tangles” are the #1 killer of change and innovation.
5. Be able to teach their teams skills for growth: optimism, emotional flexibility and courage/mental toughness.
*This program includes and pre-post ChangeReadiness Assessment if requested!
The Psychology of Customer Experience
Dr. Janet Lapp’s research on the Psychology of Customer Experience has revealed the top four psychological needs of customers, which, if met, can propel organizations to sustainable growth and market dominance. Audiences learn the latest neuro-marketing techniques that create experiences to maintain loyal and emotionally connected customers, similar to Apple, Starbucks, Lexus, and Harley Davidson. This is not a standard customer service program. Teams will understand the unmet psychological needs of their customers and learn to meet them in practical, easy-to-apply ways.
The front line will learn what specific actions they must take on a daily basis to create the unique experiences that capture hearts and minds of their customers, and leaders will be able to apply these same skills and tools to create loyalty among their teams. This program is available as a keynote presentation, as well as interactive half and full day sessions.
Code Hope for Healthcare
FAST CHANGE MEANS OPPORTUNITY.
ARE YOU TAKING ADVANTAGE OF LEADING EDGE CHANGES?
ARE YOUR LEADERS MOVING BOLDLY AND QUICKLY ENOUGH?
We’re at the tipping point of the 4th Industrial Revolution. In most countries, healthcare reimbursement changes are disruptive and provocative. The greatest need is a sense of empowerment – to know that one can navigate safely through change without markers and to move beyond fear to courageous action using a new compass instead of an outdated map.
1. Trends in healthcare that make it urgent that we act now.
2. What forward-leaning health care systems and leaders are doing to get ahead
3. Learn the new skills and mindsets healthcare leaders need.
4. Learn to use the key ingredient in reducing turnover and increasing engagement scores.
In this high-energy interactive session, people learn the skills, and can begin to apply them before they leave the meeting. Through video clips, case studies, high impact stories and humor, Dr Janet leads people to a mindset of optimism and courage. One result is a rekindling of passion, and a remembering of the reason why we entered the field.
After many years in the trenches of health care as a Registered Nurse and Clinical Psychologist, Dr. Janet Lapp understands the health care culture and current reactions to change, and knows what needs to happen to lead health care into the future. Along with extensive experience in health care, Janet has over 25 years experience consulting with healthcare industries and organizations of all sizes around the world and has developed the performance expertise that engages and moves audiences.