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Dr. Janet Lapp

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Workplace Transformation Consultant, Psychologist, Author
Dr. Janet Lapp is a psychologist, author and consultant for workplace transformation. She is known for her ability to create optimism, energy and an intense emotional connection. Her unique interactive approach engages the audience in a “change lab,” where they first assess their leadership skills, then leave with tools to transform from where they are to where they need to be.

Fee Range: $10,001 – $20,000

Janet Lapp and her team have helped hundreds of organizations around the world including Allstate, Blue Shield, IBM, Intel, Verizon, AT&T, Unilever, and P&G to design systems to overcome resistance to change and expedite workplace transformation.

What would happen if everyone in your organization saw the positives and not the problems in change? What would it look like if people broke out of their molds, push their boundaries, and developed innovative attitudes? How much time, money and energy would it save if everyone learned how to identify and overcome resistance?

These questions inspired McGill University-educated Dr. Janet Lapp and her team to conduct decades of research enacting these types of changes in the workplace, with amazingly positive results. Janet shares the evidence-based results derived from years of experience in both her books and stage performances. She has a professor’s ability to translate complex theory into useable answers, and a humorist’s knack for getting ideas across in an entertaining way. Clients who book Dr. Janet Lapp for a transformational program/keynote speech experience inspirational and memorable events.

Dr. Lapp understands the needs, wishes and language of each client by conducting research, interviews and visits to facilities so that when she appears on stage she seems to be part of the organization or company.

Both her change management books and stage programs have created clear, actionable paths for organizations from Ritz-Carlton Hotels to IBM Sales to the government of St. Petersburg, Russia.

Janet Lapp is also a Registered Nurse who also holds a PhD in Psychology from McGill University in Montreal. Admitted into the CPAE Speakers Hall of Fame, one year she was rated by Toastmasters as one of the top three speakers worldwide. Creator and host of the Emmy-nominated CBS series Keep Well, she has appeared regularly on INN, ABC, CNN, and NBC.

A flight instructor, Janet has flown her airplane throughout South America and Africa on medical and rescue missions, and is a long time member of the Flying Doctors of Mercy working in central Mexico.

Dr. Janet Lapp currently lives in Southern California.

Speech Titles and Descriptions:

Plant Your Feet Firmly in Mid-Air: Lead Through Change
What would happen if everyone in the organization saw the positives, not the problems in current changes? What would it look like if people broke out of their molds, push their boundaries, and developed a new set of skills? What if people knew how to change immediately? Research indicates that 69% of the workplace is not fully engaged. How much time and money does this group cost an organization? How much time and energy would be saved if everyone learned a common language to identify and contain resistance? How much time and money would be saved if everyone became rekindled their passion, became fully engaged, and took daily and consistent action toward their own goals and the goals of the organization?

Audiences experiencing this high-energy, high-humor presentation learn how to:
a. guide themselves and others through ambiguity and uncertainty in a positive and productive way.
b. keep morale high, to retain the best and encourage the rest.
c. develop the courage to face new obstacles and challenges with a strong forward momentum.

People leave with a positive mindset which is open to change and opportunity. By so doing, they are more likely to see opportunities, not roadblocks, take more personal responsibility and accountability for change, and move themselves and their teams faster into the future.

Leaders help others see the future more clearly and have the confidence that they can get there, they return to work with a renewed enthusiasm and spread it to others around them.

Lead the Way: Bold Leadership Through Transformation
This is a future-focused high-energy program for leaders from the mid-level to the C-level.
Are you prepared to lead others into the future?
Do you know the new, must-have 2016 skills for the future of work? Can you keep your feet firmly planted in mid-air?
Despite uncertainty, can you guide with confidence and courage?


1. The leadership mindset and behaviors to push edges in leadership, to act with courage and boldness.

2. How to reinvent oneself, “teach an old dog new tricks,” and get others to do the same.

3. Learn how to create a vision that works, and give people compasses to get there.

4. Find out why “Blocks, Triangles and Tangles” are the #1 killer of change and innovation.

5. Be able to teach their teams skills for growth: optimism, emotional flexibility and courage/mental toughness.
*This program includes and pre-post ChangeReadiness Assessment if requested!

The Psychology of Customer Experience
Dr. Janet Lapp’s research on the Psychology of Customer Experience has revealed the top four psychological needs of customers, which, if met, can propel organizations to sustainable growth and market dominance. Audiences learn the latest neuro-marketing techniques that create experiences to maintain loyal and emotionally connected customers, similar to Apple, Starbucks, Lexus, and Harley Davidson. This is not a standard customer service program. Teams will understand the unmet psychological needs of their customers and learn to meet them in practical, easy-to-apply ways.

The front line will learn what specific actions they must take on a daily basis to create the unique experiences that capture hearts and minds of their customers, and leaders will be able to apply these same skills and tools to create loyalty among their teams. This program is available as a keynote presentation, as well as interactive half and full day sessions.

Code Hope for Healthcare
We’re at the tipping point of the 4th Industrial Revolution. In most countries, healthcare reimbursement changes are disruptive and provocative. The greatest need is a sense of empowerment – to know that one can navigate safely through change without markers and to move beyond fear to courageous action using a new compass instead of an outdated map.
1. Trends in healthcare that make it urgent that we act now.

2. What forward-leaning health care systems and leaders are doing to get ahead

3. Learn the new skills and mindsets healthcare leaders need.

4. Learn to use the key ingredient in reducing turnover and increasing engagement scores.

In this high-energy interactive session, people learn the skills, and can begin to apply them before they leave the meeting. Through video clips, case studies, high impact stories and humor, Dr Janet leads people to a mindset of optimism and courage. One result is a rekindling of passion, and a remembering of the reason why we entered the field.

After many years in the trenches of health care as a Registered Nurse and Clinical Psychologist, Dr. Janet Lapp understands the health care culture and current reactions to change, and knows what needs to happen to lead health care into the future. Along with extensive experience in health care, Janet has over 25 years experience consulting with healthcare industries and organizations of all sizes around the world and has developed the performance expertise that engages and moves audiences.

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