Customer Service
Futurist, Trends & Innovation Expert and Author
Jim Carroll is one of the world’s leading international futurists, trends and innovation experts, providing strategic guidance and insight to some of most prestigious organizations in the world for over twenty years. He is recognized worldwide as a “thought leader” and authority on: global trends, rapid business model change, business transformation in a period of economic uncertainty and the necessity for fast paced innovation.
Engagement and Innovation Expert, Motivational Humorist
As a Global Speaking Fellow (one of only thirty three in the world as designated by the Global Speakers Federation), Scott Friedman, CSP (Certified Speaking Professional) and former President of the National Speakers Association (NSA), is an internationally sought after professional speaker and author. As a motivational humorist, Scott inspires and entertains with engaging, interactive and content-rich programs. Scott’s main areas of expertise are employee innovation & engagement, customer experience, sales motivation and creating a happier, more connected workplace and life.
Motivational Speaker, Humorous Keynote Speaker, and Speech Coach
Lou Heckler has been making a living from the printed and spoken word since he was 14. In his teenage years, he was hired to do a community news column for "The Signal Item," a weekly newspaper near his hometown in Pittsburgh, PA.
High Energy Speaker and Trainer
When Kit Welchlin steps up in front of a group, it’s as a teacher, an entertainer and down-to-earth guy. This approach has helped him earn the respect and appreciation of audiences for years across a wide variety of organizations. Often described as “high energy” and “entertaining, ” he weaves his special blend of entertainment with practical strategies that enhance listeners’ personal and professional lives. Because Kit’s goal is for each presentation to feel like a personal experience for the audience, he often customizes his content, sharing proven methods and techniques that are truly relevant.
Author, Co-Owner of Several Minor-League Baseball Clubs, Restaurateur, Citadel Professor, Philanthropist and Founder of Fun Is Good – Employee Engagement Consultancy
“When did it become so terrible to fail? We need to encourage people to take risks so they come up with ideas that change things.” – Mike Veeck
Author, Diversity expert
Dr. Sondra Thiederman is one of the nation’s leading experts on workplace diversity, cross-cultural business, and bias reduction. As President of Cross-Cultural Communications, a San Diego based training firm, Sondra has 25 years experience as a speaker, trainer, and author helping professionals in Fortune 500 companies, public sector organizations, and dozens of associations find ways to successfully navigate our increasingly-diverse and global workplaces.
Are You Relevant?
Ross Shafer is a 6-time Emmy® award winning network talk show host and comedy writer who has turned that same discipline to excellence toward the corporate marketplace. As a lifelong student of human behavior, Ross has written and produced (14) Human Resource training films on customer service, motivation, and leadership. His ability as a master performer quickly propelled him as a highly demanded corporate and association Keynote speaker.
Wise and Witty Mom, Entrepreneur, Author, Friend
Reneé Rongen is a wise and witty mom, award winning entrepreneur, author and friend to many. Media has dubbed her “the mother of motivation” and a combination of “Oprah, Lilli Tomlin and Mother Teresa”.