Customer Service
Engagement and Innovation Expert, Motivational Humorist
As a Global Speaking Fellow (one of only thirty three in the world as designated by the Global Speakers Federation), Scott Friedman, CSP (Certified Speaking Professional) and former President of the National Speakers Association (NSA), is an internationally sought after professional speaker and author. As a motivational humorist, Scott inspires and entertains with engaging, interactive and content-rich programs. Scott’s main areas of expertise are employee innovation & engagement, customer experience, sales motivation and creating a happier, more connected workplace and life.
NEXT LEVEL: Management, Employees, and Customer Service Experience, Award-Wining Franchisee of Edible Arrangements
Game-Changing Franchise Leadership
Distinction Expert on Sales and Customer Service, Author
Scott McKain creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers and how to stand out and move up, regardless of the economic climate in your industry.
po-et•ic voice, n.
A new type of speaker and artist who seamlessly blends inspirational speaking with spoken word poetry.
Social Relationships Expert, Three-Time Author, Popular Media Resource and In-Demand Keynote Speaker
Shep Hyken Is a Customer Service and Experience Speaker
The one statistic that matters most is if the customer comes back. You see, customer loyalty is not about a lifetime. It’s about the next time… Every time! So, what are you doing, at every point of interaction you have with your customers, to ensure that they come back the next time they need what you do or sell?
Simon T. Bailey believes in your brilliance. He leads the SPARK Movement whose purpose is to ignite sustainable transformation in people, individuals, systems, and nations.
Author, Diversity expert
Dr. Sondra Thiederman is one of the nation’s leading experts on workplace diversity, cross-cultural business, and bias reduction. As President of Cross-Cultural Communications, a San Diego based training firm, Sondra has 25 years experience as a speaker, trainer, and author helping professionals in Fortune 500 companies, public sector organizations, and dozens of associations find ways to successfully navigate our increasingly-diverse and global workplaces.