Speakers

NEXT LEVEL: Management, Employees, and Customer Service Experience, Award-Wining Franchisee of Edible Arrangements
Game-Changing Franchise Leadership

Distinction Expert on Sales and Customer Service, Author

Scott McKain creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers and how to stand out and move up, regardless of the economic climate in your industry.

po-et•ic voice, n.
A new type of speaker and artist who seamlessly blends inspirational speaking with spoken word poetry.

Social Relationships Expert, Three-Time Author, Popular Media Resource and In-Demand Keynote Speaker

Shep Hyken Is a Customer Service and Experience Speaker

The one statistic that matters most is if the customer comes back. You see, customer loyalty is not about a lifetime. It’s about the next time… Every time! So, what are you doing, at every point of interaction you have with your customers, to ensure that they come back the next time they need what you do or sell?

Simon T. Bailey believes in your brilliance. He leads the SPARK Movement whose purpose is to ignite sustainable transformation in people, individuals, systems, and nations.

Author, Diversity expert

Dr. Sondra Thiederman is one of the nation’s leading experts on workplace diversity, cross-cultural business, and bias reduction. As President of Cross-Cultural Communications, a San Diego based training firm, Sondra has 25 years experience as a speaker, trainer, and author helping professionals in Fortune 500 companies, public sector organizations, and dozens of associations find ways to successfully navigate our increasingly-diverse and global workplaces.

Business Growth Expert

Steven S. Little is a much sought after expert on the subject of business growth and the future of opportunity. As a former president of three fast-growth companies, he now advises thousands of leaders of growing organizations and communities each year. For over ten years, Steve was also a Senior Consultant for Inc. magazine.