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Found 565 listings

Shep Hyken Is a Customer Service and Experience Speaker

The one statistic that matters most is if the customer comes back. You see, customer loyalty is not about a lifetime. It’s about the next time… Every time! So, what are you doing, at every point of interaction you have with your customers, to ensure that they come back the next time they need what you do or sell?

Fee Range: $20,001 – $30,000
Location:
Missouri
Phone: 800-328-6008

Enron “Whistleblower” and TIME Magazine “Person of the Year”

Ms. Watkins is the former Vice President of Enron Corporation who alerted then-CEO Ken Lay in August 2001 to accounting irregularities within the company, warning him that Enron ‘might implode in a wave of accounting scandals.’  She has testified before Congressional Committees from the House and Senate investigating Enron’s demise.  TIME magazine named Sherron, along with two others, Coleen Rowley of the FBI and Cynthia Cooper of WorldCom, as their 2002 Persons of the Year, for being “people who did right just by doing their jobs rightly.”

Watkins now lectures on leadership and ethics as Professor of the Practice at Kenan-Flagler at the University of North Carolina at Chapel Hill. Watkins is co-author of Power Failure, the Inside Story of the Collapse of Enron, (Doubleday, 2003).

Fee Range: Please request
Location:
Texas
Phone: 800-328-6008

Author, Diversity expert

Dr. Sondra Thiederman is one of the nation’s leading experts on workplace diversity, cross-cultural business, and bias reduction. As President of Cross-Cultural Communications, a San Diego based training firm, Sondra has 25 years experience as a speaker, trainer, and author helping professionals in Fortune 500 companies, public sector organizations, and dozens of associations find ways to successfully navigate our increasingly-diverse and global workplaces.

Fee Range: Please request
Location:
California
Phone: 800-328-6008
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